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Advanced CRM: Model your customer relationships intuitively using an Omnichannel approach
Customers interact with businesses in multiple ways: in person, phone, mobile, web portals, social media and email. An Omnichannel model allows for all of those interactions to flow freely into the CRM system, delivering timely services and relevant products and information to customers.
Fortunately, instead of building all this from scratch, Vlocity can overlay proven industry models for sales, service, and marketing to quickly transform your CRM and better serve your customers.
