As a registered consulting partner of salesforce.com, we can help you leverage the power of the whole platform to best fit your business needs.
By adopting a common sales solution across your organization, you can eliminate many of the time-consuming, albeit necessary, tasks associated with selling. Many companies struggle with fragmented customer data, difficulty in monitoring product offerings and inventory, complicated pricing processes, longer sales cycles, inconsistent or inaccurate sales material, and the inability to easily track their sales pipeline.
CopperHill Consulting can help you eliminate much of the tedious repetitive work, freeing up your salespeople to do what they do best – sell your company’s products and services.
You may have a great product or service, but that is only half of the success equation. Customer service is critical in your overall success and reputation in the marketplace.
When considering the characteristics of a successful business, you need to look past the typical benchmarks of revenue and reactive customer service and focus in on the concept of positive sentiment. What can you do to reinforce and trigger good feelings from a customer? That is when customer service transitions to customer experience.
CopperHill Consulting can work with you to implement an omni-channel service experience around phone, web, chat, social, and field service that will increase customer satisfaction, retention, and overall customer experience.
Are you a B2C company that needs efficient, personalized marketing through multiple channels and automations? Marketing Cloud helps you market to an individual making purchasing decisions.
When we help you implement Marketing Cloud, we enable you to build customer journeys to funnel your prospects throughdifferent platforms and channels. Marketing Cloud’sEmail Studio allows you to create customized email templates with dynamic content, so they are personalized to your prospects and contain information relevant to them.
Is it time to upgrade your marketing tools and begin to harness the power of a marketing automation platform? Pardot is the B2B marketing solution from salesforce.com. CopperHill Consulting has the experience to help your organization successfully implement and support a Pardot automated marketing solution.
We offer three Pardot Quickstart packages to get you up and running quickly. We can also continue to support your efforts with our Pardot support services. Start empowering your marketing and sales teams to generate more leads.
Tired of sending emails? Give Community Cloud a try.
Community Cloud gives your customers, partners, or prospects a space to engage with each other and with members of your organization through Community Cloud. It can be used as a forum, platform, customer portal, or even as a website to help share content, interact with others, open tickets and cases, all without having to exchange emails. We can set up your community pages to connect data and content to andfrom Salesforce or other data sources.
Take your patient and care management to new levels with Health Cloud. It gives your company clear access and insights into your patient details and history and integrates directly with your company’s EHR or EMR. Health Cloud brings all your personal, care, and clinical data together to help you deliver the best experience for your patients and customers.
Field Service Lightning
If your sales or service team is deployed onsite or in the field, Field Service Lightning will make scheduling, status updates, onsite job management, and note taking simple.
Field Service Lightning’s mobile capabilities ties together delivery and service in the field. These personnel are able to capture information directly into Salesforce while they are onsite, as well as provide status updates and kick off next steps for the service team elsewhere.
Make data-driven decisions by applying a Business Intelligence tool over your Salesforce data.
Einstein Analytics analyzes all of your Salesforce data to provide insights, identify trends, and help you make decisions across your organization. Einstein Analytics even provides you with recommendations, action items, and next steps to help your team continue to grow and work efficiently.