Physical Therapy Practices Maximize Revenue through Enhanced Data Visualization

Company Type: Physical Therapy Practices
Industry: Healthcare / Provider
Location: United States
Products Purchased: AIR Connect, AIR Warehouse, AIR Intel

The Challenge: Slow BI and Data Silos

A network of independent Physical Therapy Practices (PTA) faced a critical operational challenge: they needed advanced data sharing and custom reporting to manage the health of their business and plan for growth. 

They needed to combine fragmented reporting across legacy Electronic Health Record (EHR) systems and multiple facilities, and connect them to Prompt EHR. This lack of visibility across the company and at each facility made it difficult to manage the health of the business and plan for the future. 

The Solution: AIR Platform for Actionable Data Ownership

• EXTRACT: AIR Connect middleware extracts PTA’s data from Legacy EHRs and the Prompt EHR Warehouse backup files, transforms it, and deposits it inside the AIR Data Warehouse
• STORES: AIR Warehouse stores the combined data in a relational database for optimal reporting and analytics
• ANALYZE: AIR Intel provides immediate, actionable insights across all of PTA’s facilities and operations

AIR Platform enabled future state planning and maximizing revenue through targeted metrics:

• Ensuring Business Health and Future Planning: PTA managers across all their facilities to identify potential gaps in scheduled visits weeks in advance, identify collection issues, and highlight whether clinical resources are being utilized effectively. This capability helps determine where intervention is needed, such as increasing patient outreach or providing office personnel training.
• Driving New Patient Acquisition: The team has access to monitor key metrics that represent new patient initial evaluations, and highlights areas needing attention if the metric falls below a specific threshold.
• Maximizing Collections and Revenue Recovery: PTA now has crucial visibility into the revenue cycle and CPT code analysis, enabling them to ensure quick filing and maximized reimbursement, and identify missed revenue opportunities. Additionally, each facility can now see average collections per visit, as well as the number of days from visit to completion of note.

The Impact: Actionable Data for Business Health and Maximized Revenue

PTA is rolling out this strategy in phases, beginning with executive and facility manager teams, and then expanding access to office managers. The project team is taking advantage of AIR Intel’s team-based access control to manage permissions.

Overall, the AIR Platform gives PTA the cross company access and control over their data and actionable insights, so they can optimize schedules and appointments, reduce administrative burdens, and ultimately improve revenue forecasts and business planning.

For more information about our analytics, data management, and integration expertise, please contact us.